Shipping policy

Last updated: October 30, 2026

Quality absurdity takes time.

Made to Order

Every Absurdity Club item is made to order. Nothing is sitting pre-made on a shelf. Production starts when you place your order. That's why delivery takes longer than ordering from a retailer with stock on hand, and why we give timing as an estimate.

Estimated Timeline

We estimate 10 to 14 business days from order to delivery.

  • Production: 5 to 7 business days
  • Shipping: 5 to 7 business days, depending on where you are

These are estimates. They are not guarantees and they are not a delivery date.

What "Business Days" Means

Business days are Monday to Friday. They do not include weekends or public holidays, including public holidays in the places your order is made, shipped through or delivered to.

Day one is the first business day after you place your order. An order placed on a Monday reaches business day 10 on the Monday two weeks later, and business day 14 on the Friday after that. Each public holiday in that period pushes those dates out by a day.

How Your Order Moves

  1. Order confirmation. Emailed the moment you order. It has your order number (AC followed by digits).
  2. Production. Your order is printed, cut and sewn once you've ordered it.
  3. Shipping confirmation. Emailed when production finishes and your order ships, usually 5 to 7 business days after you order. It contains your tracking link.
  4. Transit. Most orders to Australia travel by international air freight, clear customs, and are handed to a local carrier for final delivery. The handover between carriers can take several days.
  5. Delivery.

Both emails are sent automatically. If you can't see them, check your junk or spam folder and search for "Absurdity Club" or your order number. Hotmail, Live, Outlook, iCloud and BigPond filter them often. Still can't find them? Email hello@absurdity.club and we'll resend.

Tracking

Allow 24 to 48 hours after your shipping confirmation for the first scan. Tracking can look odd without anything being wrong: overseas scans, a "label created" status before a carrier physically has the parcel, a pause at a handover or in cargo handling, or an estimated delivery date that moves.

If you're past 14 business days from your order and your tracking hasn't moved, email hello@absurdity.club with your order number and we'll chase the carrier.

Delays Are a Possible Outcome

Once an order leaves production, its journey depends on carriers and the networks they run, which we don't control. Late delivery is a recognised possibility of shipping this way. An order arriving after the estimated window is a possible outcome, not a breach of this policy.

Common causes include:

  • carrier delays and backlogs
  • airport and cargo terminal congestion or hold-ups
  • air freight capacity
  • customs clearance
  • weather and natural events
  • public holidays and seasonal peaks
  • handover delays between carriers
  • remote or regional delivery areas
  • incomplete or incorrect delivery addresses
  • other events outside anyone's control, such as strikes or system outages

A delay can affect several orders at once. We monitor and chase carriers and keep customers informed where we can, but we can't make a carrier move a parcel faster.

Late Orders and Refunds

A late order is not automatically refundable. The delivery window is an estimate, and delays are part of what can happen.

  • We don't process refunds or cancellations for an order that's still in transit. If it's moving through the carrier network, we ask you to wait for it to arrive, even if it runs well past the estimate.
  • Once it has arrived, you're welcome to get in touch and we'll look at your circumstances case by case. A late arrival isn't, by itself, a ground for a refund.
  • For damaged, defective or incorrect items, see our Refund Policy.

Lost or Missing Orders

A lost order is different from a late one. We treat an order as lost if the carrier confirms it's lost, or if it hasn't been delivered within 30 business days of your order and we can't locate it with the carrier. In either case, email hello@absurdity.club and we'll investigate and make it right by reshipping or refunding.

Tracking Says Delivered, but I Can't Find It

Check around the property, with neighbours, and in any safe place the carrier may have used. Carriers often log a delivery photo. If it's still missing after one business day, email us with your order number and we'll raise it with the carrier.

Delivery Address

Please check your address at checkout. Once production starts we can't guarantee changes, so email us as soon as you spot a mistake. We aren't responsible for delays or non-delivery caused by an incorrect or incomplete address.

International Orders

We currently ship to most countries worldwide. Shipping rates and delivery timeframes vary depending on your country and will be calculated at checkout. International orders may be subject to customs fees or import taxes. These are the responsibility of the customer and not covered by Absurdity Club.

If you're ordering for a special occasion, gift, or event, we'd recommend allowing extra time beyond the estimates above. We're not Amazon, and that's kind of the point. Nothing here is churned out and set aside ahead of time. It's made fresh, for you, once you order it.

Holiday & Peak Period Shipping

Christmas and other busy retail periods put real pressure on production and carrier networks. Order volumes spike everywhere at once, and that flows through to longer processing and transit times industry-wide, not just for us.

As a general rule of thumb: the earlier in December you order, the safer you are. The closer you get to Christmas, the less margin there is for any delay, whether a production backlog, a carrier running behind or customs, to actually cost you the date.

Xmas shipping considerations:

  • Order before Dec 3: Very likely to arrive pre-Xmas.
  • Dec 4 to Dec 8: Likely to arrive pre-Xmas (cutting it fine).
  • After Dec 8: Unlikely to arrive pre-Xmas.

During peak periods we may advertise a specific suggested order-by date on our website, emails, or social media. Any such date, including those above, is an estimate based on typical carrier timeframes at the time. It is not a guarantee.

Once an order has been handed to the carrier, final delivery timing is outside our control. Carrier delays, customs clearance, weather events, and seasonal volume can all affect transit times. For this reason, Absurdity Club cannot guarantee delivery by any advertised cut-off date. A late arrival is not, by itself, grounds for a refund, as set out under "Late Orders and Refunds" above. Orders that don't arrive are covered under "Lost or Missing Orders".

Discounts & Free Shipping

For orders over $100 AUD, the FREESHIP100 discount code is automatically applied at checkout. This code can't be stacked with other discounts or promotions. If you have another code, pick whichever gives you the better deal.

Your Rights

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law or other laws that can't be excluded.

Questions?

Email hello@absurdity.club and we'll help where we can.

Thanks for your patience. We promise the wait will be worth it.